General Information

On 3rd May 2006, MCSCAPL was appointed as an independent custodian at Mumbai. As a custodian, MCSCAPL looks after total cargo activities, that is, from the stage of receipt of import shipments from the flight till delivery to the consignees. Facilities are available for acceptance and storage of all kinds of cargo including special cargo, perishables, dangerous goods, cargo requiring cold storage, valuables, live animals, heavy odd-sized cargo. MCSCAPL has developed its own Cargo Custodian Website to electronically interact with its trade partners through which, agencies like, Agents, Handled Airlines, Banks, Customs, and Importers can interact with the Custodian through a single web based platform.

Import storage facilities for General and Special cargo
Working Hours: 10 a.m. to 10 p.m. except Sundays and Customs Holidays.
Working Hours are extendable subject to Customs permission.
RMS shipment clearance 24/7

Cold Storage Facilities:

Facility Temerature Range One Time Holding Capacity Annual Handling Capacity
Import Cold Zone +15 to +25 ºC 860 Tons 75000 Tons
Cold Storage +15 to +25 ºC, +2 to +8 ºC, 0 to -10 ºC, 0 to -18ºC 426 Tons 25000 Tons

Advance arrangements/notifications can be made for perishable consignments through below email ID's
Mayilvanan Mayilvanan.T@csia.gvk.com
Satish Prasad satish.prasad@gvk.com
Sandeep Badhani sandeep.badhani@gvk.com
NOTE: As per the above cold storage capacities all pre alert shipments shall be accommodated and there is no need of OK TO FORWARD/ space confirmation from MCSCAPL.

Storage for Hazardous Goods:

Separate demarcated area is available for the storage of dangerous goods and a dedicated chamber for Radioactive material approved by AERB (Atomic Energy Research Board).

Dangerous Goods Facility
Imports Capacity(Tons)

Direct Delivery

Working Hours: 24x7 Facilities are available for clearance of all direct delivery consignments of Human Remains, Diplomatic mail/goods, Publications, Newspapers, Life Saving Drugs etc.

Q 1. How to register on MCSCAPL web portal for on-line transactions ?
Registration on MCSCAPL web portal can be performed using URL http://cargo.gvk.com . Approval of the on-line registration is subject to the following:-
      1. Users are requested to fill valid E-mail ID and Phone Number(s) in the Registration form.
     2. MCSCAPL’s registration office will ascertain the correctness of the details submitted.
     3. Users are requested to change the password after the registration is approved.
     4. Submission of the hard copies of the documents mentioned on the portal. (Please refer Q 10)

     NOTE: - For Registration on MCSCAPL’s Custodian website is subject to creation of a PD Account with MCSCAPL.

     Registration is taken care by the office of:
    Manager-Cargo CMS Department
     Cargo Service Center India Private Limited,
     International Courier Terminal, Sahar, Andheri East, Mumbai -400099.

Q 2. Is it mandatory to maintain different PD accounts for Import and Export with MCSCAPL?
A 2. No, a common account can be maintained to perform both import and export transactions. The minimum block balance required for a common PD account is Rs 500 (Rs. Five thousand only).

Q 3.How do I Login MCSCAPL Web portal?
A 3. Enter the URL cargo.gvk.com Type USER ID and PASSWORD created at the time of registration and flag import tab, click submit button.

Q 4. How can Airlines issue Delivery Order message?
A 4. Airlines should release Delivery Order online once they issue a physical copy of the Delivery Order to the consol agent or consignee. Following are the steps to issue the delivery order message online:- After login: On the Airline Imports Homepage, enter the details of IGM Number/Year/MAWB and then click on ‘GO’ button. Application will display the MAWB with relevant details. Click on ‘Issue DO” for the desired airway bill, this action will send an online message to the Custodian (MCSCAPL).

Q 5. How can Break Bulk Agents issue Delivery Order?
A 5. Break bulk agents can issue DO for house Air Waybill once Airlines have issued the DO for Master Air Waybill. On the Imports Homepage, click on issue DO button-a screen opens up-fill in the details of IGM Number/Year/MAWB and click on search. This will display the relevant House Air Waybill details. Click on the box ‘Issue DO” which will send an online message to the Custodian (MCSCAPL).

Q 6. How to generate Import Bank Challan on MCSCAPL Web portal?
A 6. Online BC can be generated only if the Bill of Entry message is received from customs. The mode of payment can be selected as either bank or PD. Once an online Bank Challan is generated, it cannot be cancelled. CHA has to visit MCSCAPL counter for cancellation of BC.
Note: -
1. Online Bank Challan cannot be cancelled through web portal. CHA has to visit MCSCAPL counter for cancellation of Bank Challan.
2. Bank challan can be processed on web portal after completion of segregation report, updation of location and BOE.

Q 7. What is a charge calculator on web portal?
A 7. Charge calculator enables user to calculate consignment charges online based on the delivery date. The user can enter an estimated date of delivery based on which the system will display the AWB details (MAWB/HAWB/Flt number/date) and charges would be calculated for warehousing.

Q 8. What can I see on Import Home page?
A 8. Import page will display the status of following events.
    MAWB No. - Master Air Waybill number.
    HAWB No. - House Air Waybill number for Consol shipments.
    DO – Delivery Order issuance by Airline.
    DO (BB) – Delivery Order issuance by Break Bulk agent.
    BOE - Bill of entry number given by Customs.
    RFE - Request for examination message sent by Agent to the Custodian.
    FFE – Freight Forwarded for examination sent by the Custodian to Customs.
    OC - Out of charge message sent by Customs to Custodian.
    BC - Terminal charges are paid for the consignment.
    GP - Gate pass generated.
    GD - Goods Delivered.

Q 9. What is a help desk?
A 9. This is a facility desk for our users in cases of any difficulties faced by them online. Contact numbers as below:
  i.  Registration: 6685 1361/ 66850324 /6685 1390 (Mon-Fri from 10 a.m. to 6p.m)
  ii. Operational (24x7)- 6685 1337/2682 8431/91672 13667

Q 10. What are the documents required for On-line Registration?
A 10. Following are the list of documents required:
     1. Print out of Registration Request indicating User ID / Registration ID.
     2. Request letter from authorized signatory.
     3. Agents are required to open a Pre Deposit (PD) Account with Accounts dept. of Cargo Service Center India Private Limited
     4. Any of the following documents:
           (a) Airlines - Copy of IATA / DGCA Approval.
           (b) Custom House Agents - Copy of valid CHA License and PAN Copy.
           (c) IATA Agents - Copy of valid IATA Certificate and PAN Copy.
           (d) Break Bulk Agents - Copy of Customs Approval.
           (e) Exporters / Importers - Valid I/E code by DGFT / Customs Authorization document.
           (f) Other Agencies - Authorization letter on the company letter head for registration duly signed and stamped by the competent
             authority. (Please also bring all originals for verification)

For any other assistance, Please send email to cargo.imports@gvk.com and cargo.imports@gvk.com